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Just to give Harringtons a Delamere an accolade.

I was approached by a fellow caravanner last week for help with a Bulldog Stabiliser which had come with no instructions.

When I asked yesterday if Harringtons had any spare ones they opened a box and photocopied a set for me.

Great Service Harringtons

Quote: Originally posted by JohnG on 18/3/2007When I asked yesterday if Harringtons had any spare ones they opened a box and photocopied a set for me.

Great Service Harringtons

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Well you've got to admit it, it wasnt exactly difficult for them to do was it?  I mean, nothing that could actually put them out and cost them time and money?  Of course, putting right an obvious fault they'd so carefully hidden before some unlucky punter parts with his hard earned is another matter. 

The CRAP dealer who sold us our van - Davan (DAVAN if you didnt hear it the first time.....) fell over themselves to get us to buy.  The day the cheque cleared, we fell into the next bracket of customer type, and they couldn't even remember our name.  We've already had 3 issues with them that they can't be a**sed about sorting.  In fact, when they let me down AGAIN last Friday, I'm afraid I sacked them. God help them if they have the cheek to remind me the van needs servicing. 

I've come to the conclusion that Dealers and Manufacturers stick together come hell or high water and Joe Public and his whingeing and complaining is an evil they have to put up with, but would sooner do without if they could.

Jenny

 

Quote: Originally posted by Rizzo on 25/2/2007

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Have you tried contacting Coachman?  Surely they won't be happy with the after sales service you have had from their appointed dealer?

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Judging from my dealings with Swift, they'll probably back the dealer up anyway

Jenny

we have had nothing but first class treatment from harringtons-the delamere one.no complaints at all.

BUT they sold the company i think it was last year,thats why they now own more branches.they have a lot of the same staff but we havent had reason to go back since.it used to be a family run business-now its not.this is what we call progress-shame eh?

cheb

Jenny not hard to do but with other customers to deal with much appreciated.

It meant opening the box which was heavy and needed carrying to the counter before going to another building to photocopy the details for someone who hadn't bought the stabiliser from them.

Not hard to do but then it wouldn't have been hard to say not our problem

Credit where credit is due

Quote: Originally posted by pinkfloyd on 23/2/2007

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Hi, We have had months of problems with this Caravan company Based in the North East at Birtley( Formerly known as Tyneside Caravans) . We purchased a nearly new Coachman Laser Twin Axle for £12,000 late last year. We are pleased with the Caravan apart from one annoying problem. There is a large mark between the plasic panes on two of the windows and no way can we remove them.We took the van back (100 miles) for them to inspect the faults.We were not even offered a cup of tea for our trouble! We left the caravan with them for 4 or 5 hours only to be told by this company that it was mould ingress between the plastic panes and that we would have to replace them both at our own cost! The marks were actually covered over with 'For Sale' signs and price signs so we did not spot these faults until we got home. After seeking legal advice they finally agreed to meet us half way which still left us with nearly £300 to pay.We have now recieved the windows and guess what??? They are the wrong size!!! We have made numerous attempts to speak to the After Sales team by telephone but they have not even the courtesy to reply to our calls( Five in all) We are considering asking for a full money refund (by letter). What would you guys do in these circumstances?

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I don't think that they do still own the company

I believe it changed hands last year.

But its worth doing as you say and writing to Delamere