Reviews of Long Hazel Park

Management response: Thank you very much for taking the time to leave us a review. We felt there were a few points we needed to clarify in response.

Our Park is very well signposted, with brown and white Tourist Board signs from both directions for many miles. We have large signage on the edge of our drive, with an illuminated sign that we put on at night. In July, the Tourist Board also put up a new brown and white Tourist Board sign with “Long Hazel Park” on it directly opposite our entrance.

As you have rightly mentioned, you were offered the option of choosing your own pitch during your stay. Following this, you seemed very happy with your choice and did not issue any complaints during your stay. You were welcome to choose a new pitch if you didn't feel this one suited you. We regularly check all our hook-ups and none of these are at a “silly angle”. They are also checked regularly by professional electricians and there have not been any issues raised. If you felt there was an issue with safety during your stay, it would have been appropriate for you to mention this to us so that it could be resolved at the time.

We disagree that we are not a level Park, as you will see this is commented on regularly by our customers, and we were the former village football pitch prior to being turned in to a caravan park.


We agree, the heatwave with continuing temperatures of 30+ degrees daily, teamed with a busy summer had left our grass a little brown in places, however, we cannot agree with you that the Park looks tired. You would have seen us working tirelessly on maintenance throughout your stay.

Regarding planting of hedges, we have planted a particularly large new hedge earlier this year of around 100 trees and have planted thousands more during our 21 years of owning Long Hazel Park. Prospective customers can see our mature landscaping on the photographs on our listing.

Lastly, we are sure you will be happy to hear we are planning to renovate our shower block this winter. Unfortunately this is a time-sensitive project and we are unable to shut down the shower block during July to renovate as you would be left without facilities. This August, we have installed new Dyson hand driers in our shower block which have had great feedback so far and we are installing a new solar panel system on the roof to help run the shower block through solar energy.

Each year, we are inspected by the Tourist Board, The AA, ANWB and ADAC and we are always informed by the inspectors that they feel our prices are very fair and often that we should be charging more to be in line with other sites, both in the area and countrywide. We are very proud of our ratings of 4 stars and 4 pennants, being just a few marks off 5 stars and pennants in both awards.

Management response: Thank you very much for your review and we are so glad we were able to accommodate you over the Christmas holiday when most caravan parks in the area are closed. We are also so happy to hear Alan was able to be of assistance and that you observed our immaculately kept grounds and shower block.

We have been back through our diary for the Christmas season and we see that you were our only guest on one day (Boxing Day) with up to six other units joining you throughout your stay. We also had three lodges occupied throughout your stay. We are not sure how you managed to miss your immediate neighbours as you were all situated near the shower block.

You are correct, we do not have a dog walk on site. This is because we are situated in a fantastic area for walking and it simply isn't necessary. We are always happy to advise guests of our favourite walks and will tailor these to your needs and your dogs needs. You will notice on our website we have a page specifically for dog owners mapping out some of the local routes.

We are glad you visited Cadbury Hillfort as this is of great historical interest and was once King Arthur's castle and nothing to do with Cadbury's chocolate which is made “up North”! The hillfort is quite a large hill, situated 500 ft above sea level and was used as the defence point of the West Country in ancient times. During your walk there you would have seen the nearby Dorset Ridgeway, Glastonbury Tor and the Mendip Hills and King Alfred's Tower at Bruton which are all great hills to climb. You would also have seen Ham Hill which you mention visiting and we are not too far from Cheddar Gorge and Wookey Hole which are known for the famous cliffs. We are also within a few miles of the Monarch's Way, Leyland Trail and Macmillan Way which cover some fantastic hills in Castle Cary. We do wish you had asked us for information on these and we did offer you an Ordnance Survey map to take with you but you felt you didn't need this.

We are sorry to hear that some of the pubs you visited were closed over Christmas. We were not aware of this and we would have happily recommended other pubs you could have visited if the one you had tried to go to was closed. We have only ever had good reviews from customers of the food at the Mildmay Arms but would suggest you direct your feedback towards their landlords. The Mildmay Arms is situated within about a mile of Long Hazel and accepts dogs. We often suggest to our customers that they walk down the hill for a drink or a bite to eat at the pub and work off the calories on the way back up!

We understand that you feel you have no need to come back to Somerset and we are disappointed that you won't be exploring the rest of this wonderful county. We wish you all the best on your future adventures.