Reviews of Tax Farm Certificated Location

Management response: I am truly disappointed you did not enjoy your stay with us. I'd like to address your concerns as I'm sure potential visitors reading your review would like things clarifying too.

We have photographs and a video on this site and links to our website with extensive information plus aerial views so you can get a real feel for our CL before you book.The sloped access is described clearly and it is by no means only accessible by 4x4s. The majority of our visitors tow with a standard drive car. Those beautiful views are so because you are on the described hillside …no dangerous drops ..but grassed slopes beyond the level hardstandings. ( see photographs of the site) We are inspected by the CAMC annually and if these things you describe were true our inspector would clearly not allow us to operate.

The hardstandings are not hard broken sandstone but MOT which we chose for hardwearing properties and blending in colour wise with the rural surroundings. Some room for improvement here, but we are working on it.

Our visitors come for the rural bonuses of a farm CL with dark nights and no light pollution to enjoy views of the stars, Milky Way and even Northern Lights on occasions! Installed lighting is disallowed under our planning conditions as we are in an area of outstanding natural beauty. A torch/awning light is sufficient and usually expected and preferred by guests booking a farm CL as opposed to a club site.

Our pitches are hardly small …( see the review from the 5th wheel visitors) and the returning guests with twin axles! But we would have gladly helped you if you had you rang us to say you were having manoeuvring difficulties.

We discourage guests from coming down to the farm yard as we have large operational machinery ( as advertised, we are a working farm) because I care for my visitors safety but this is clearly explained in your welcome pack where I provide contact numbers for any immediate help you require.

Many of our visitors also appreciate I do not come knocking at their vans for payment and introductions as their van is their own private space on their holiday but if they do want to chat, they come to me when I give them a friendly wave, as I did to you, whilst I am doing the utilities by the vans. You showed no signs of wanting to speak to me...even on the second wave before I left the side of your van...so I left you in peace. We run a CL because we are proud to share our gorgeous area and meet many wonderful visitors who come out to meet us on our regular utilities run! We leave it to our guests. It's their holiday. I respect their privacy.

We have escorted in lost visitors in from 2 miles away, taken a single visitor to our local pub with us, helped with awnings, repaired small mechanical problems, loaned water barrels, electric cables…etc. This is not the action of someone who ‘cannot be bothered’ with their guests. Thankfully all my other reviews describe me otherwise. We love to meet our guests..after all we are sharing our home!

I realise we are not going to please everyone but we also welcome many visitors, who appreciate our location who come back again and again because the way we do things suit them. We have also improved immensely with constructive feedback from our guests. That's how we get better!

Our CL was obviously not for you but I just wish you had chosen to speak to us about your concerns when you clearly had the opportunity and we could have maybe helped a little with at least some of your comments. You rang us to say you were cancelling the rest of your booked week with no mention of anything here but that you had been invited by friends to another site! We try to help our guests as much as we can but airing concerns when you've gone makes it almost impossible….however, as many of the points other than the speculations were factors of a hillside working farm, I think the early departure to a different location was perhaps the only option. I sincerely wish you much happier trips in your van.