Reviews of Rushbanks Farm Caravan And Camping Site

Management response: As one of the Site Wardens I would like to just clear a couple of things up about the last review just so there are no wires crossed & so people don't think we are outrageously over charging people.

I would like to take this opportunity to thank the reviewer for the kind words about our little site, we are a very unique & basic site & do try to accommodate everyone & keep everyone happy. Not always an easy thing to achieve believe me! However the misunderstanding about the charging & how much it is a night was completely innocent & let me explain like I did to the customer at the time.

We charge £15 a night for a camper or caravan & a tent with 4 people in, anymore than 4 people it's an extra £2 a person a night. Any tent smaller than a 4 man is £10 a night. The reason why I tried to charge the customer another £15 for their awning on top of the £15 for the camper on the 2nd night was because if I remember, which I do, not only was it not attached to the camper it wasn't even right next to it therefore I thought it was a tent they had put up for the 2nd night. If it was attached to the camper which awnings are supposed to be I wouldn't of tried charging for it because as of this moment (Nov 2014) we do not charge for awnings. The customer was never charged for their awning once everything was explained & it was made clear it was their awning not a tent. This is the only time we have had this situation occur where an awning was not attached to a camper/caravan although I would now like to take this moment to point out that awnings need to be attached to the camper/caravan to be classed as an awning otherwise as from next season (April 2015) they will be classed as a tent & will be charged for accordingly. This is the way we charge for things & like what we say to people all year round on the campsite when we are collecting the money, if you don't want to pay for it don't put it up, we charge for what is up not for what you want to pay for.

I needed to respond to the review as it looked like I had charged £30 for a nights stay when even I would think that's a tad steep!

Also as for the river, it is probably the main feature of our campsite & most people come to use it in some way or another be it swimming, boating, kayaking or fishing but I would like to make it very clear we do not make you go in the river or do you need to camp anywhere near it! Yes we have riverside camping but we also have another field which is the other side of a hedge away from the river & even an overflow field which is even further away from it where you could camp for a week & not even see or go near the river. But I can assure you as a full time resident of the campsite for 6months of the year for the last 7 or 8 years between May & the end of August (when the weathers warm) I have not only used the river frequently for swimming I wash in that river pretty much every day after work & I have not once been ill or had anything wrong with me. Dave the other Site Warden, him & his family have been camping at Rushbanks for over 40 years & none of them to this day have been ill from the river. & as for Weils Deisese, if you read up on it you will know it is a very rare disease in the Uk & is more commonly linked with slow moving stagnant water, neither of which the river Stour is so it's safe to say you are not really at risk we just ask campers to use their common sense.

All of our facilities & pricing is very clear on our website & you can even ring the owner or email if you have any further questions or queries regarding our little corner of heaven that is know as Rushbanks Farm Caravan & Campsite.

Many Thanks

Tom (Site Warden)

Management response: I am one of the two The Site Wardens here at Rushbanks Farm & yes I am Tom the one that jumped in the river to tow the two girls in the boat. This isn't a service we normally provide but it was quite a nice sunny day so I didn't mind.

I would like to thank John for the kind words about out quiet peaceful campsite but I would just like to clear one thing up about the people we asked to leave. The party in question are regulars & for the previous few weeks had caused us some trouble with regards to noise & were told when we collected their money if they gave us any trouble this weekend we would have to take action but they assured us we had nothing to worry about. We had actually spoken to them & given them 3 warnings over the course of the evening & on the last time two of them in a fairly drunken state were quite confrontational. We do not tolerate this kind of behavior or the amount of noise they were making at 11/12 o'clock at night when everyone else is trying to sleep. It was because of this behavior & the amount of complaints we received from other campers the next morning we took the action we have never done before, or since may I add & were asked not to return anymore. Something that is written on our camp rules that failure to comply with any of them may result in you being asked to leave. I will also say that before they left two of the party came to see us very apologetic & understanding of why we did what we did & have actually been allowed to return on the promise that they adhere to the few simple rules that are there to try & keep everyone else happy.

Again I would like to thank John for his kind words & like to invite everyone to try out our quite little campsite & I'm sure you wont be disappointed.