Reviews of North Farm Livery And Campsite

Management response: In response to your review I would like to address the following points:

SHOWERS: Our website clearly states we provide two showers. These showers are fed by an immersion heater which is on 24/7 from the start of the season until we close mid September. During certain times of the day there will be more demand on the facilities and therefore the temperature will vary. However if you showered at different times of the day and still had cold water it is more than likely the shower control was turned to cold? Had this issue been brought to our attention we would have been able to advise you on the positioning of the temperature control as all complaints regarding cold water this season have been rectified once the handle was turned correctly. If we are not made aware of a problem with cold showers whilst you're on site it's hard for us to rectify.

GREY WASTE: a grey waste point is provided at the top of the drive near to the chemical disposal point. Again as we live on site a quick word would have rectified your concerns.

ELECTRIC FENCE: This is clearly marked with the required warning notices.

WALK FROM TOWN: Our advertising clearly states we overlook Ludlow, therefore being above the town it will inevitably require a walk back up the hill. Photos in the gallery also show the town below the camp site. Whether a person finds the walk hard will differ greatly between individuals. Surely it's nice to have a choice of being able to walk on marked paths in an area of outstanding natural beauty or take the easy walk down and perhaps take a taxi back? As nothing is compulsory the option and choice being the individuals.

Management response: In response to your review I would like to address the following points:

WALK INTO LUDLOW: We have never advertised the walk as 10 minutes, but are unable to control what others may write in their reviews.

FACILITIES: Our website and brochures clearly state we are a quiet farm site and what facilities are provided. I disagree the unisex toilet is dark, dingy and in need of refurbishment... the walls are painted in buttermilk (light cream) with a quarry tile floor and a window for light and ventilation. All communal areas are painted before the start of each season. With reference to the other toilets; the doors are of a similar design to standard cubicles, but made with wood to keep the authentic farm site feel. Yes there is a gap at the bottom of exactly 6 inches, so unless someone was actually lying on the floor or alternatively over 6'4" tall and stood on tiptoe there is no way of looking in. However I find your comment strange that you feel it's a long hard walk to the showers from the bottom of the camping field but the walk from Ludlow easy? The location of all facilities is due to the nature and terrain of our property, as being a farm we are not connected with mains sewage and drainage.

LATE DEPARTURE: Late departure is charged @ £2.00 over 16yrs and 50p 5-15yrs, plus £1.00 for level pitches using EHU. We never turn off EHU facilities and would only advise if leaving later than 5pm a full nights
camping fee would be payable.

SEASONAL SITE: As we are a small seasonal site, we feel that a charge of £13.00 for two adults on a level pitch with EHU is reasonable. Our facilities are basic, but cleaned regularly throughout the day and are
inclusive of the camping fee. We caravan ourselves and have been faced with a minimum nightly charge of £24.00 this season at sites of a similar nature. We do not have a shop on site as being only 1 mile from Ludlow this provides campers with ample choice to suit all pockets and palates and is more cost effective.

We clearly state our facilities on our brochures/website and hope campers make an informed choice.