Reviews of Airhouses Certificated Location

Management response: Thank you for taking the time to submit a review. We are glad you enjoyed your 9 day stay at Airhouses. To address your negative comments, the one mile drive has had a considerable amount of money spent on it but there are a few potholes appearing. As this now part of a Court Action, we can do little in the way of repairs until after October. However the actual access to the Caravan Park is pretty good over all and certainly better than a lot of the Council roads!

Our terms and conditions when booking are very clear about extra cars and visitors. You opted for the low occupancy discount which is for two people. If you had not taken the discount your booking would have covered 4 people, one car and one caravan. We are not just a Caravan Park. We are a working farm and also have lots of different animals for guests to enjoy. We have lots of little Shetland ponies, alpacas, llama, pigs, hens and bantams. All of these can be fed, taken for walks etc. by guests. We and our guests also value the peace and quiet at Airhouses and if we had no control over the numbers, as I explained to you, then there is a chance we could lose this. If everyone had 3 extra people at one time that becomes a lot of additional people, cars, wear and tear etc.

Your visitors were coming for lunch and wanted to take the animals for a walk. All this is obviously free to paying guests so we do not feel £5 per person is unreasonable for visitors at the height of the season. In addition there are very few places you can park a car for £5 for a few hours. So we hope this explains our position

Management response: A big thank you to “Tyefoster” and “Arty” who have taken the time to place a review on this site and many thanks for your positive remarks.

With regards to the negative comments we now have a small single WC and a separate shower with lots of hot water and plenty of pressure. We have taken note that it is difficult to change as the shower area is small and we have put in place a “beach hut” for changing which is just in front of the shower. This not only provides a pleasant and dry environment but also offers a bit more privacy for the shower. Stepping stone are also being added from the gravel driveway to the Chemical Disposal point and the WC and Shower facilities.

Unfortunately we cannot do anything about the placing of the water taps. We did have all the facilities at the one point on each pitch but the Caravan Club inspector insisted we moved the water taps well away. The Caravan Club also ask that we request people not to attach their hose pipes to the taps in case of cross contamination. However, the taps all have non return valves so there is no question of contamination from our water but there could I suppose potentially be a risk from the actual tap from the previous visitor but we feel that should be up to the individual and is highly unlikely.

The Council single track road has plenty of passing places and visibility on the bend has now been improved considerably. Our own farm track is through unfenced fields so plenty of room and visibility is perfect. Following the very wet summer last year the road did suffer. However, the potholes are being filled in this week and the whole road is being resurfaced over the next few weeks.

You both mention price. There are not a lot of CL sites who will be VAT registered so 20% of the cost automatically goes to the Government! Electricity costs are high and each site is metered so we are able to calculate the cost per night of the electricity. There is also the cost of the hot water in the shower; the cost of the wireless connection to each pitch; upkeep; loo rolls; cleaning etc. etc. So I do hope you understand.

We have an on line booking system to avoid you coming 2 miles off the main A68 to find there is no pitch available but do hope that this doesn’t deter people from telephoning on route to check availability.

Again thank you for taking the time to write a review

Carol