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Reviews of Carlton Meres Holiday Park (PHolsUK)
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Carlton Meres Holiday Park (PHolsUK)
Rendham Road
Carlton
Saxmundham
Suffolk (Browse area)
IP17 2QP
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Pitches: -
Open: 20/03/2024 to 02/11/2024
20/03/2025 to 02/11/2025
Rating: 
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Photos (23)
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 No Tents |
 No Caravans |
 No Motorhomes |
 No Campervans |
 Glamping Units |
 Holiday Homes for Hire |
 Holiday Homes for Sale |
 Seasonal Pitches |
 Electric Hookups |
 Hardstanding Pitches |
 Fully Serviced Pitches |
 Show Full Facilities |
| Who's it for |
 Families Welcome |
 Not Members Only |
 No Rallies |
 Not Naturist Site |
 Dogs Welcome |
 No Dogs Allowed |
 Groups Welcome |
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| Facilities |
 Toilet Facilities |
 Hot Showers |
 Washing Up |
 No Bathroom |
 Baby Changing Facilities |
 Laundry On Site |
 Drinking Water |
 Disabled Friendly |
 Chemical Disposal |
 No Battery Charging |
 Gas Exchange |
 Recycling Facilities |
 No Kitchen Facilities |
 No Freezer / Fridge |
 No Motorhome Point |
 Wifi Access |
 Shop On Site |
 Bar On Site |
 Restaurant or Cafe or Takeaway On Site |
| Activities |
 Kids Playground |
 TV Room |
 Games Room |
 Evening Entertainment |
 Fishing On Site |
 No Wild Swimming |
 Indoor Pool On Site |
 Outdoor Pool On Site |
 No Horse Riding |
 No Cycle Hire |
 Golf <5 miles |
 No Tennis |
 Beach <5 miles |
 Watersports <10 miles |
 No Boat Launch |
| Other Features |
 No Sea Views |
 Not Working Farm |
 No Campfires Allowed |
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 No Waterside Pitches |
 Public Transport <5 miles |
 No Dog Walk |
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Reviews:
33 in total, now showing 1 to 10
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| Date of Visit: May 2022 |
Unit: Static |
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| Nights stayed: 7 |
Travelling as: Mature couple |
| Reviewer: Bizzielizzie57 |
1 review from this member |
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 NEW
Wouldn't even give it 1 star, worst experience ever, repeatedly lied to by manager and assistant, put in adapted caravan we didn't book, wet room disgusting, accommodation manager and assistant tried to clean it, no storage, no loo roll holder, etc.
If I was disabled and been given this I would have cried and felt I was being treated as a second class, uncared for citizen, dirty utensils and frying pan etc. Had to be replaced.
No proper bed, 2 singles pushed together, unzipped mattresses, no mattress topper, plastic coverd mattress, flat sheets that didn't stay on, awful duvet, supposed to be upgraded Gold Plus but at least 5 years old, found out the caravan we should have had was occupied by someone else.
Customer care won't discuss it just pass it back to Carlton Meres who don't give a damn, even the accommodation manager said it was horrible.
Offered £30 food vouchers as compensation. Moved 2 days before we came home, this wasn't much better, ripped & missing net curtains, filthy grill pan, noisy neighbours.
Would never ever use again and would not recommend, only good point value for money meals in the bar. 
 via mobile
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| Date of Visit: March 2022 |
Unit: Static |
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| Nights stayed: 3 |
Travelling as: Family with older children |
| Reviewer: JennyBravo87 |
1 review from this member |
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Disgusting, starting from the Unfriendly staff, to the filthy caravans filled with dog hair, clogged air vents and spoty bedding.
Literally the worst experience EVER!
via mobile
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Date of Visit: September 2019  |
Unit: Other |
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| Nights stayed: 2 |
Travelling as: Group |
| Reviewer: Geezz |
1 review from this member |
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Great Pod Glamping by the lake really nice ambiance.
Peaceful and serene only problem is the Toilet and shower too far however was told they plan to build a facility nearby by next year.
Will definitely come back.
via mobile
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| Date of Visit: October 2018 |
Unit: Motorhome |
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| Reviewer: Roobeeroo |
27 reviews from this member |
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Just returned from a 4 night stay at Carlton meres as the weather was lovely. First impressions was pretty good of the privately owned lodges and statics but when you got to the touring area a different story.
Has been totally neglected road is in a bad state with big tyre ruts and holes and the 2 street lights were not working so we had to walk back from the clubhouse in the pitch dark, tripping and stumbling quite dangerous.
Only 1 area for the refuse for the whole touring area! showers and toilets were clean but no heating so it was freezing in there so unable to shower. Food was good in the restaurant/clubhouse and reasonable price. Live entertainment on friday and saturday, staff nice and friendly.
Fishing is expensive at £10 a day and we were not told that there was match fishing on the saturday so the lakes had been well ground baited so a waste of time trying to catch any fish. One of the walkways to the lakes had been blocked off so had a longer walk to get to them.
We have been told that the company which has now taken over this site is doing a 7 million pound revamp starting next year, if this is the case then we would stay again in 2 or 3 years time if big improvements are made. If not then we would not bother to stay here again.
Oh and finding the place with a satnav is a nightmare be warned. Nowhere to walk in the area from the site.
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| Date of Visit: July 2018 |
Unit: Touring Caravan |
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| Reviewer: Ryan zed |
1 review from this member |
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Arrived to awful stench of sewerage from area being covered over and not sectioned off from children. Paid more for this site because it had pool - hottest month and could not use pool as they said too many people in there. Management just shrugged and would do nothing when we complained. Even people who owned lodges there were complaining and just getting brushed off with comment like ‘let’s hope it rain’ or We are building a bigger pool next year’
Entertainment in club house was ok but children who had arrived to go in pool in swimwear were going into clubhouse because they could not get in pool for 2 hours and being sent out by entertainers to get ‘dressed properly’ on the hottest day of the year at 2pm!
We did not eat in club house but saw lots of people sending food back in one evening
Overall, really disappointed and would not return
Be aware - they advertise a pool but you can’t get in it or can only go in for one brief session ( 45 mins) per day and even then you have to queue and wait for 2 hours. We went to the beach and left for another site earlier than planned
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| Date of Visit: July 2018 |
Unit: Touring Caravan |
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| Reviewer: Anne Bedder |
5 reviews from this member |
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We took two grandchildren mum and dog, had a hard job to find our pitch which was on a very uneven, large rut field.
Tents seemed to pitch anywhere.
Wasps everywhere all week
Pitch next to a run down van that looked like it had been there a long time very neglected.
Toilet block
Dirty toilet block all week. Water flooded the floor for all week, no toilet paper, no lights in showers. Showers very temperamental, heads needed cleaning, all week could not find a shower which poured in the right direction. No cleaning sheet in block, but the receptionist would argue with me that there was one. I witnessed the cleaner on her mobile phone sweeping with one hand ( is this multi tasking). Only one shower hook which made life a little difficult as there was no lighting in the shower.
Washing up area
One word disgusting hadn’t been cleaned for at least a couple of weeks, and the floor not since the beginning of the season.
Chemical waste
No running water to use and full of dried grass and rubbish
Swimming pool
Quite a small pool but there was a lifeguard there at all times. The children were lucky they managed a swim when required, but they limit you on the number in pool and issue hand bands and turn over in a an hour.
I decided to have a shower in the pool block got undressed to find that the shower did not work, and to find out three other cubicles were out of order. There was a cleaning sheet on the wall, considering it was 29th august the sheet showed june 31st.
Clubhouse
Dirty tables, and the food was very poor, i felt they were missing a big trick here as the lodges which all look very superb i am sure the guest would eat out in the bar as there would not be any driving involved.
They should produce appetising food and of good produce.
The entertainment was very poor but the children did enjoy it. It is a very small clubhouse the music was loud and distorted. We tried to use the quiet bar but was told each time it was closed.
Gym and amusement area
Swept once all week.
Wasps wasps wasps wasps wasps and more wasps they were never ending.
I had tried umpteen times with customer care only to be told by an automated reply they would deal with my mail within 3 working days never a reply. I took photos and posted them to them.
I tried chat line was always just cut off
Yesterday being 12 September i was contacted to ask if I would take a partial refund.
The area is lovely the lake is a dream walk around, but i think the fishermen were a little frustrated by the children playing.
I believe they have intentions of building a bigger pool and activity room which i hope they do, but until they make good the field and want touring caravans they must up there game considerably. They have a lot of competition and I feel as this site was only purchased early this year they have got off to a very bad start, .
Touring vans have a lot of choices and they must really up there game if they want to encourage tourers and tents
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| Date of Visit: April 2017 |
Unit: Touring Caravan |
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| Reviewer: Nannie3 |
6 reviews from this member |
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When we arrived at this site it was to discover that it had just been taken over by new owners. Booked in and given a map with pitch number marked for us although when you get to the pitch it's not very clear where to pitch. Having a walk round the site you could not miss the toilet block for the smell of the drains which were blocked! The chemical toilet disposal had no hose pipe with which to swill it down after disposing of the cassette and the drain for the waste water was completely blocked. The showers have had doors put on them although in the gents the doors open inwards which means you have to step into the shower tray to get out. The water in the showers was either warm or cold. All these faults were reported to the new owners. The only saving grace was that hubby caught his personal best carp of 27. 8lb.
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| Date of Visit: July 2016 |
Unit: Touring Caravan |
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| Reviewer: Podds |
10 reviews from this member |
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Short break
Spent a few days away at this site two adults one dog pitch okay not fully serviced elec and water but no grey waste.
Showers okay they are in the process of fitting doors on showers as some people have pointed out not a lot of room between curtain and shower did not bother me as only small.
Wanted to use restaurant but could not as we cannot leave the dog seating out side didn't appeal eating Sunday lunch around the back on uninspiring tables and wall also seat out the front not my taste.
Lovely walks around. Lake also carp fishing.
This is a family site staff friendly not for us if you want peace no kids a also lots of seasonal pitches groups meeting up foot ball and games near caravans.
Nice stay but not for us.
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| Date of Visit: June 2016 |
Unit: Touring Caravan |
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| Reviewer: Eamonn |
11 reviews from this member |
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Our second visit to Carlton Meres, Friendly staff always willing to go the extra mile to ensure you have a great holiday, Clean facilities, and since our last visit the showers have been given 2nd doors for the people who had complained that they weren't private enough, Carlton Meres management listen to their customers to make improvements. The bar prices are similar to pub prices and the food excellent fresh and hot. Lots to do with swimming pool gym and tennis courts but for me most important two great fishing lakes with some quality fish to be caught. Shop on site for the things you forget ( we forgot to bring milk and needed a cuppa when we arrived ;) ) for bigger shops there is a Tescos and Waitrose in Saxmundham just 2 miles away and a great bait/tackle shop owned by Sam at Saxmundham Angling great prices and fresh bait
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| Date of Visit: September 2015 |
Unit: Touring Caravan |
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| Reviewer: Eamonn |
11 reviews from this member |
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My wife booked a 10 day stay at Carlton Meres through a Groupon deal, we read some reviews and as there was a mix of good and bad decided that we'd make our own minds up when we were there.
I noticed that there were a couple of fishing lakes and as I had not fished for over 20 years decided to dust down my rods get a license and have a few days sitting by the lake drowning a few maggots. As it was likely we would arrive after reception had closed I called and was given instructions to got to the club house where our welcome pack would be waiting, I also checked the rules for the lake, barbless hooks and no keep nets, landing net and unhooking mat, anyway we arrived about 6pm and headed to the club house, given our pack and pitch number and off we went in search, we found our pitch but unfortunately due to heavy rain it was quite muddy, so I returned to the club house and told find a pitch we liked (not muddy)an tell reception in the morning. That done we found a lovely pitch and set up, by this time it was getting dark, but the next morning we realised we had chosen well, close enough to the shower block and the lakes and only a bit further to the club house and other facilities. On the sat morn I went to reception met Anne Marie and another couple of ladies who's names I didn't get but all were equally helpful paid the £10. 00 deposit for the card for the gate and bought the 1st of many fishing day tickets.
The site was clean the showers and toilets were always well stocked and we didn't have any problems with the privacy of the showers, there was shower curtains and a area to dress and if you're shy there were a couple of cubicles which had lockable doors. There is electric and water supply on each service post, the swimming pool was closed (out of season) but will definitely be coming back in season so will use it then, there is also a gym and Tennis courts. There is also a dedicated dog walking field with doggy bins at the exit, oh and did I mention the lakes. Wow 2 fantastic lakes with loads of excellent healthy fish, I fish for silver but there are some big carp for the carp people, I caught everything from small roach and perch to lovely tench and some huge examples of Perch and roach, with bream and rudd thrown in for a all round good fish. On our second Saturday there was a fishing competition and the Fishery Manager Tony said it was a good days fun with a presentation the night time in the bar, and the proceeds to charity I entered with my 30 year old equipment and a tub of maggots, the weather was great and I was pleased with my catch, but never expected to win the competition but I did, I also won the biggest roach of the competition with a 1lb 5 oz fish, everyone in the competition were pleased for me and I brought home a couple of trophies (my first ever ). So if you enjoy fishing this is the site to stay at. And a credit to the fishery manager, excellent water and fish.
Now on to the bar and restaurant, the wine and beer is priced at pub or below pub prices the staff friendly and attentive, and the food, well the Chef Josh who knows how to cook a blue steak to perfection, and the Sunday carvery is super value, the entertainment was fun with Bryan getting everyone joining in and the Karaoke well what can I say it was brilliant.
All in all we really enjoyed our 10 day stay, well 12 days as we stayed a couple of extra days it was so good, looking forward to going again, Value for money 10 out of 10, Fun factor 10 out of 10, friendliness 10 out of 10, the only thing that lets it down is the website as it doesn't really show what the site has to offer, but apart from that it's fantastic
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Common Questions
Is Carlton Meres Holiday Park (PHolsUK) child friendly? YES, it accepts children & has a playground View all facilities
Does Carlton Meres Holiday Park (PHolsUK) have a swimming pool? YES, there is a pool on site View all facilities
Where is the nearest shop to Carlton Meres Holiday Park (PHolsUK)? There is a shop on site View all facilities
Is Carlton Meres Holiday Park (PHolsUK) dog friendly? YES View all facilities
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