Reviews of York Chowdene Certificated Location

Management response: In his first paragraph Eric writes the site is hard to find, he then writes good instructions, I find this strange Eric we have visitors find us easy and they come from Europe.

We are a Camping and caravan site this is self explanatory! We have planning for five units and 20 tents - the units in our garden have nothing to do with the site these were two friends staying for free! Sorry about this Eric.

We inform all about the pitch price and the shower, this info can be seen on other feedbacks, Eric I will give you back your twenty pence let me know how you want it via a cheque or cash! Due to the high cost of electricity Eric do you mind us trying to gain a tiny bit back, we have not put our prices up even if water and electic goes up we try and help you all while we have a credit crunch.

We have one toilet due to our council being difficult and not letting us build another, due to green belt issues. Some sites do not have such facilities, but why not use your own in your unit.

Pitch price - this stays the same all year we do not change this even on bank holidays as other sites do! We are told by our visitors that other sites charge up to a £1 for a shower! Sites around us their pitch prices vary from £20 up to £26 per pitch so we are cheap.

Why not inform me about your complaint face to face! I wont eat you, we try and help all and I usually see all before leaving asking if your stay was OK, you had your chance then.

I cant see why you used us when you had been told the pitch price, you could have tried and found a cheaper site instead of visiting us. Please call again I will reduce the pitch price and give you your twenty pence back and a shower for free we try to help all even you.

We have had hundreds of visitors over the last three years and no complaints

Management response: Our prices are more often cheaper than other sites in our local area we do not charge extra if your not a camping club member some sites do! We do not hide information about spending 20p on a shower if TRACY had said she could not afford the 20p I would willingly have donated it to her.

Our site has more facilities than some others have. The washing up area was put in place for tenters use not caravanners they have their own washing up facilities may I just say when washing up please use the plug do not just run the tap please help us save water!

I try and ask all campers during their stay and before they leave if all was well if they have any problems we try to make all good. All persons requesting bookings via the Internet or phone are informed about prices before booking if its a little expensive for Tracy our advice is do not book we believe the lady didn't even book with us she stayed with others as a guest.

Tracy do not forget our out goings for our site all hidden costs.
Business rates, Heating oil to heat hot water, power does not come cheap water costs, rubbish left to clear, hedge cutting, grass cutting twice a week, Cleaning the toilet and shower three or more times a day we supply Soap, hand drier, toilet paper £27 for six large rolls these all cost money our petrol bill and its all in your pitch price.

A motor Home or caravan pitch price includes two persons, one awning or gazeboe and hook up we do not charge for extra cars or dogs children under two years are free.

Best of luck with your next camp site Tracy but do not forget ask the owners for all information before booking