Reviews of Steadings Park Camping And Caravan Site

Management response: We are sorry you didn't enjoy your stay but would recommend that in future you raise your concerns when on site not six months later on the internet - this way we can do our best to remedy. However as you've chosen to use public forum I will do my best to address the points you make :

Pitch sizes - we operate 11m per unit wide pitches which are larger than most sites - when you called to book we advised you we only had a five tent group pitch available as the remainder of the field that you asked to be in was already booked out and paid for by another large group, you subsequently sent one of your group to site to view the pitch before booking - so I don't really understand why having pre inspected the area you are then complaining. The sixth member of your group booked at a later date and we advised you and them at the time they would not be able to be pitched with you due to our spacing rules & pitch distance fire regs. Upon arrival they insisted there was sufficient room for them (interesting given that you now say it was crowded with five units !), they repeatedly asked to pitch with you but this was not allowed as it would have breached the fire regs. We did however move people around to give them a pitch as near to you as we could.

We welcome tents caravans and motorhomes and regard all equally, the field you asked to be in is specifically reserved for tents and groups as it is the safest area for campfires and with great views and three acres of open spare space its perfect for groups and children to play in - ironically it's our most popular field and we don't normally allow caravans in this area much to the disgust of many caravaners !

Electric Hookup - all our tent pitches are served by 8amp supplies that are split from a single 16amp safety fused socket which is perfectly normal. We did lend you extension leads as your own leads weren't long enough to reach but again this is standard and perfectly safe practice.

Amenity block heating - our new amenity block does have heating but as we explained to you at the time it was still being commissioned and was awaiting certification approval from Ofgen prior to us being able to switch it on. - I am pleased to say that our amenity block is now heated when the weather is suitably cold.

Staff Friendliness - we are a small family run site and pride ourselves on our friendliness to both adults and children alike (as is affirmed in the numerous other reviews) - as I recall we repeatedly had to ask you to supervise your children as they were pulling trees from the local nature reserve and playing with the campfire - which is very clearly not acceptable - I then personally had to speak to your children several times and yes when it got to the third time of asking them the same thing I was as you would expect polite but to the point.

As a group you will know that a decreasing number of sites allow group bookings and even less allow campfires, we welcome both and have hundreds of happy customers throughout the year but this is reliant on people supervising their children and respecting campsite rules and their fellow campers.