Reviews of Woodland Springs Touring Park

Management response: Firstly I must say I am the owner along with my wife of Woodland Springs Touring Park. As a rule we do not respond to reviews any more but I have been urged by customers to reply to the review by Long Lost Cousin.

It is dark here our dark clear night skies are something special to behold.

We do give a quick overview of some of the more salient points about the site and give everyone a Welcome Pack. In this case there was an error about groundsheet's in awnings on the Welcome Pack but we had let the customer know in advance in the booking confirmation email before they paid their deposit, in the T&C's which they acknowledged as read and agreeing to and we repeated it in the overview. There was an error on the Welcome Pack (resolved that day) but instead of coming to clarify the point they put the groundsheet down anyway. We did ask them to remove it.

As they were going to a wedding and coming back in after the gate was locked (11pm) we let them know exactly where to park the car (room for 4 or 5 cars) and the consequences of causing an obstruction but they didn't listen and parked blocking half of the gate. Yes smaller cars could get in and out and no arrivals were due at that time but no caravan or motor home could leave the site and emergency vehicles could not get on site, that included over night. Yes I was firm when waking them at 7:30am to move the car but they had been told where to park it and ignored us and were causing a hazard.

Their pitch was 11m deep and 9m wide and the car could be parked at the front of the pitch without it being in front of the caravan.

We are in the country and you do need a normal external directional aerial for your TV and we do ask for environmentally friendly toilet chemicals only, both are and always have been on our website but we have since made it clearer.

We buy only enough milk etc. To last a short time to try and eliminate wastage and someone is going to buy the last one, if it wasn't the customer who bought milk 30 minutes earlier it would have been this customer. We stocked up for the next morning. We went to Lidl last night and they had run out, happens to us all.

Whilst there is some wear to the anti slip coating in places it is more than 95% intact and works very well all over the whole of the ramp and decking. It was already scheduled for maintenance later this year. The weather that week was quite good, there were a couple of days that had some rain but overall it was mainly BBQ's around the site for food, this couple even entertained friends with a BBQ.

The hut does have information on local walks (there is even a part of the OS map for this area on the wall) as does the Welcome Pack and we will happily recommend many walks to customers when they ask. There are far to many walks for us to document. Yes the coffee machine was broken but we were awaiting an engineer to repair it which unfortunately took far to long, it was out of our hands.

On a separate note we do have a lot of stone pitches but we are open all year and these are our bread and butter pitches. There are only 1 run of 9 pitches and 1 pair of pitches without grass, all the rest are broken by grass and most with trees and shrubs as well. Far more people request stone than grass.

In summary we provide lots of information, local and wider afield, and are upfront about our rules and conditions and do not feel it is to much to expect customers to follow them.

We are approachable and readily stop to chat with customers so if in doubt ask us and we will always try to help wherever we can.