Reviews of The Cud Life Harrogate

Management response: We are very upset to read on here that you were not happy on our campsite. I am sure you will understand we can't possibly know if people are not happy with other campers unless they tell us so that we can address and resolve any issues? We had limited space and funds for a toilet block, we thought it better to make them unisex as often gents toilets are empty when more than one lady may wish to use them and likewise with the showers. Families have been very happy that they are able to shower together and this saves on waiting time. We have a radio so that you can listen to music instead of other people, male or female!

Regarding your issues with our Kadai (fire pit), David takes the wood on a Saturday afternoon/evening, he can't give a specific time to do this as it has to fit around farming but he tries his best to talk to everyone to ensure they are happy and we find that guests usually work together to decide who will light it at what time and if they would like a simple fire or to toast marshmallows or even barbeque on it - it is never to be used as a dangerous fire. The wood is properly dried and untreated so as not to spit to ensure clean burning. If you were not happy with the amount of wood, we are confused as to why you didn't talk to the other campers about it at the time? There are fire buckets and extinguisher and plenty of water if you wished to put it out, both of our mobile numbers are on the confirmation letter that we ask you to bring with you, David's number is also clearly written on the campsite reception sign which is displayed at all times. In addition to this David's father, is always onsite so we never leave the site unattended or leave no contact?

We completely agree with your comment that campsites don't run themselves as we both work VERY hard 7 days a week with phonecalls, emails, administration, grass cutting, cleaning and meeting/greeting for The Cud Life Campsite as well as running two full time businesses and two holiday cottages. We sincerely wish you had made your comments known to us at any point during your stay and given us the opportunity to explain, apologise and most importantly put right as it really truly matters to us that ALL our guests leave here happy and I for one have lost sleep over this review thinking that you did not enjoy your stay. We feel we are very open and approachable, David always walks the campsite twice a day, enquiring how everyone is enjoying their stay while asking for suggestions on how we can improve - we don't understand why you didn't mention anything to him then unless you didn't want it sorting out and just wanted to leave a bad review?